Frequently Asked Questions
Everything you need to know about using ViddMate
Is ViddMate free to use?+
Yes, ViddMate is completely free for basic use. We offer a Pro subscription for users who want 4K quality, no ads, and unlimited downloads.
What websites does ViddMate support?+
ViddMate supports over 1000 websites including YouTube, TikTok, Instagram, Twitter/X, Facebook, Reddit, Vimeo, Dailymotion, Twitch, and many more.
How do I download a video?+
Simply paste the video URL into the input field, select your preferred format (MP4 or MP3) and quality, then click Download. The video will be saved to your device.
Is it legal to download videos?+
Downloading videos for personal use is generally allowed. However, you should respect copyright laws and the terms of service of the platforms. Do not redistribute copyrighted content without permission.
What video quality options are available?+
We support 360p, 480p, 720p, and 1080p for free users. Pro subscribers can access 1440p and 4K quality where available.
Can I download audio only?+
Yes! Select the MP3 format option to extract audio from any video. We support bitrates up to 320kbps for Pro users.
Why is my download not working?+
Some platforms like Instagram and Facebook may require login cookies for private content. Try using a public video URL, or contact support if the issue persists.
Do you store my downloaded videos?+
No. We process videos in real-time and do not store any downloaded content. Your privacy is our priority.
How fast are downloads?+
Download speed depends on your internet connection. We don't impose any speed limits on our end - free users get the same download speeds as Pro users.
Can I use ViddMate on mobile?+
Yes! ViddMate works in all modern browsers on any device including smartphones, tablets, and computers. No app installation required.